ONLINE REPUTATION TIPS

4 Effective Responses to Fake Negative Reviews

This article is Part 3 in a series on fake reviews. There’s no way to completely prevent fake reviews. Despite recent attempts by the federal government to crack down on them, it’s all too easy for a disgruntled competitor to make a few fake accounts and spam your listings consequence-free. Even...

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How to Get a Fake Review Removed from Google, Yelp, or Facebook

This article is Part 2 in a series on fake reviews. Fake reviews can be extremely damaging to small and local businesses. Many companies work hard to build a solid online reputation, only for a slew of fake negative reviews from dishonest competitors to pull their ratings down. In an era when 86%...

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Is This Customer Review Fake? 12 Telltale Signs of Fake Negative Reviews

This article is Part 1 in a series on fake reviews. You’ve probably read a fake review at some point in the past month. A recent study from the Washington Post found that more than half of Amazon reviews for products in certain categories, like Bluetooth speakers and weight-loss pills, may be...

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How to Handle a Negative Review

Online reviews can be the difference between life or death for a local business. Whether you realize it or not, prospects are checking your online ratings before choosing whether to buy from your local business. You could be losing hundreds or even thousands of customers just because of a...

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Four Knee Jerk Responses to Avoid When you Get a Negative or Malicious Online Review

As the saying goes, “you can please some of the people all of the time, you can please all of the people some of the time, but you can never please all of the people all of the time.” Negative online reviews happen. But what about a particularly malicious, dishonest one, given by a totally...

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