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If you’re a local business owner, agency, or long-term freelancer, a stellar online reputation is vital to your success. You need good reviews to attract new customers. But even if all your customers appreciate your work, it’s hard to get the reviews and ratings you need. That’s why many business owners consider using a review generation tool.
In today’s world, word-of-mouth marketing starts with online ratings and reviews. But if your customer service is so-so, no amount of reputation management will help. To fix your online reputation, you need to double down on the root problem.
Online reviews can be the difference between life or death for a local business. Here are a few suggestions to help you productively handle negative reviews.